Contents
01Who we are
ecobooking is a global platform devoted to eco-friendly places to stay. We list places that treat the environment with care — ecolodges, organic farms, cabins, mountain refuges, guesthouses that have made a commitment — and we put travellers in direct touch with the people who run them, with no middleman and no commission.
We stand for another way of travelling: slower, rarer, more attentive to the place it lands in. That standard applies to your data as well. A platform that asks its hosts for transparency owes just as much in return.
Data controller: ecobooking. Contact: info@ecobooking.com
02Our principle: strictly what is needed
We collect only what the platform needs in order to work. No advertising profiles, no selling of data, no data brokers, no ad networks.
Your browsing feeds no parallel business model — ours rests on the hosts, not on you.
03Data we collect
Your account — name, email address, profile photo and phone number, if you choose to provide them.
Your stay requests — dates, number of travellers, the message you send to the host.
The places, for hosts — name of the property, location, photos, certifications and the evidence behind the eco-score.
Audience measurement — we count the pages that are viewed, so as to understand what is useful. We do this with our own tools, without any third-party advertising service, and it is never tied to a commercial profile.
04What we do with it
Create and manage your account. Pass your requests on to hosts, and their replies back to you. Send you the messages that concern your account and your stays. Send you our newsletter, if and only if you asked for it. Improve the platform on the basis of aggregated statistics.
Nothing else. In particular, your data is never sold, rented, or handed over for advertising purposes.
05On what legal basis
Performance of the service — for everything that concerns your account and your bookings.
Your consent — for the newsletter — withdrawable at any moment.
Our legitimate interest — to run the platform and keep it secure: audience measurement and prevention of abuse.
07How long we keep it
Account data, for as long as your account exists, then three years. Audience statistics are aggregated and quickly stop being attributable to anyone.
You can ask for your account to be deleted at any time, from your personal space. We do not hold you back, and we do not make it complicated.
08Who we share it with
With the host you contact — and with them alone: your name, your message and the dates of your request. That is the very point of a direct introduction.
With a very small number of technical providers — who allow us to host the site, deliver our emails and keep our servers secure. They act on our instructions, are bound by contract, and cannot use your data for their own ends.
No one else. No advertiser, no broker, no social network.
09A global service, protected data
Our places are on every continent, and so are our travellers. Your data is stored on servers located in the European Union.
Where a provider requires a transfer outside the Union, it takes place within a recognised legal framework that maintains the European level of protection, whatever the country you are reading us from.
10Security
Every connection to the site is encrypted. Passwords are stored in an irreversible form: we cannot read them, and no one here knows them.
Access to the data is restricted to the people who strictly need it.
12Your rights
The GDPR gives you a right of access to your data, a right to rectification, a right to erasure, a right to data portability, a right to object to the processing and a right to withdraw your consent — at any time, without having to justify yourself.
One address, and one only: info@ecobooking.com. We answer within thirty days, and usually well before that.
13Complaint
If our answer does not satisfy you, you can lodge a complaint with the data protection authority of your country — the supervisory authority of the place where you live.