info@ecobooking.com

It is the only address on the site. It is read by a person, and you get an answer within 48 hours.

We reply in French, English, German, Spanish, Italian and Portuguese.

What people write to us about

Travellers — a question about a place, a host who is not replying, a gap between what a listing claims and what you found once you got there. That last one interests us particularly: it is how a score gets corrected.

Hosts — listing your place, correcting your eco-score, having a label recognised that we do not yet count. If that label is audited by an independent third party, we will add it to the scale.

Press and partners — same address. We are glad to take the difficult questions, including the ones about what we do not do.

What we can do, and what we cannot

We can chase a host, correct a listing, review a score, and remove from the catalogue a place that does not hold to what it announces.

We cannot refund you: no payment goes through ecobooking, and we do not hold your money. What you agree with the host binds you both.